The new application, now available for iOS and Android, allows customers to acquire proof of authenticity for Genetron refrigerant purchases
DUBAI, United Arab Emirates, Oct. 3, 2019 — Honeywell today launched a first of its kind application to combat counterfeit refrigerants in the Middle East region. The new app, named after Honeywell’s Genetron brand of refrigerants, provides proof of authenticity to customers across the region and directs access to important resources for end-users. It was unveiled at a customer event at Honeywell headquarters in Dubai.
Genetron branded products have been a target for counterfeiters in the Middle East region. Fake refrigerants can cause a variety of issues, ranging from increased energy use and decreased cooling performance, to significantly reducing the operating life of systems and causing injury and equipment failures. They can also damage air conditioning and contain dangerous chemicals. According to research as little as 2% of the wrong chemicals present in a refrigerant mix can cause costly system failure.
The digital platform, specifically beneficial for small and medium enterprises, is part of Honeywell’s ongoing efforts to ensure the correct usage of refrigerants across the Middle East. The app will provide customers with direct and quick access to Honeywell consultants and technicians, and enable users to learn about other new relevant solutions and technologies.
“The launch of the Genetron app highlights Honeywell’s commitment to using the latest technologies to create safer communities and industries,” said Amir Naqvi, regional business leader, Middle East, Turkey, and Africa, Honeywell Fluorine Products. “All Genetron refrigerants are subject to extensive quality and safety testing before they are sold. This platform is a step forward in helping our customers authenticate our refrigerants as the industry grapples with counterfeit refrigerants in the market.”
The Genetron app is free to use for customers and can be downloaded from iOS and Android app stores. Honeywell Genetron refrigerants are hydrofluorocarbon (HFC) refrigerants that provide better performance and energy efficiency than previous generation HCFC refrigerants, leading to reduced operational costs as compared with the currently prevalent refrigerants in the region. With the new Genetron app, users can be certain they use original Honeywell products.